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    iPhone 7 ‘No Service’ Program: Is it For You?

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    Ashrita Dkhar
    Ashrita Dkhar Jun 8, 2019

    Are you one of those who is always running short on luck? The odd one of the group who always ends up in problems? While your friends’ ‘dabba’ Android phones have signal, your swanky iPhone says “No Service”? And this is happening areas where cellular service is available in 4G?

    Well, we can only give you sympathy. But, you might be in luck. Here’s why.
    Apple’s ‘No Service’ program will ensure the iPhone 7 repair for all defected pieces, and they’ll do it for free!

    But there’s a catch. First, it is not for all. Next, the program is in effect for users for three years from the date of purchase. And most importantly, this service is only for the iPhone 7.

    But what if your proactive ass already paid for the repair? You can let out a breath of relief since you can get a refund by contacting Apple Support.

    Apple explains this defect is there only in a small percentage of iPhone 7. It is due to a component that has failed on the main logic circuit board. These affected units were manufactured between September 2016 and February 2018. And these units were sold majority in China mainland, Hong Kong, Japan, Macao and the U.S (includes Puerto Rico and U.S. Virgin Islands). 

    Are You Affected?

    So, how to check if you stand a chance to score free Apple’s ‘No Service’ program for the iPhone 7 repair?

    • Not sure if your iPhone is an iPhone 7? (That’s pathetic, to be honest.) But here’s how you can check.

    Settings → General → About → Model Name 

    • Not sure, if your model is affected? FYI: Affected model numbers are – A1660, A1779, or A1780. You can look for the model number on the back of your iPhone 7. Or

    Settings → General → About → Model Number

    • Finally, if you find your iPhone 7 showing ‘no service’ where cellular service is available, it’s time to get in touch with Apple Support.

    Things to keep in mind

    Before you start thinking things, you should know that:

    • Wireless carrier partners, aka service providers, are not participating in this program.
    • Before giving in your phone for service, back up your iPhone to iTunes or iCloud.
    • If your iPhone 7 has any other damage which can impair the service, for example, a broken screen, you will have to get your screen repaired first then encash ‘no service’ program. And there may be a cost associated with the additional repair, depending upon the damage.

    Is That All?

    Of course, that isn’t all. Apple is imposing other T&Cs:

    • Apple may restrict or limit the service privileges, depending upon the original country or region of purchase.
    • This program doesn’t mean you get an extended standard warranty coverage of iPhone 7.
    • The ‘no service’ program covers affected iPhone 7 only for three years after the first retail sale of the unit.

    All in all, there are too many IFs and BUTs. And if might be quite challenging to see how close fall into all these categories. All the best.

    P.S.: Apple will send all iPhone 7 devices with this issue to a repair center to fix. So, you can’t just walk in an Apple Store, and say, “Fix it right now.” And that naturally means it can take several days for you to have it back.   

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